Almost half of organisations can’t keep pace with shifting customer expectations. But what do consumers want? And what big bets should organisations make to stay ahead of the competition?To find out more download the report now.
Job LevelC-LevelVice PresidentDirector
Job FunctionIVRIT InfrastructureIT ArchitectureInformation TechnologyEcommerce/Digital ChannelsCustomer ServiceCustomer ExperienceContact Center Management
Country/RegionCanadaUnited State
Number of Contact Center Agents1-1011-2021-5051-100101-200201-500501-10001000+No contact centerDon't Know
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