ANALYST MATERIAL Migrating to SAP HANA is a carefully planned process for most organizations with significant…
Author: Hqpubs
10 reasons to choose Red Hat for SAP workloads
E-BOOK Red Hat® open source solutions support SAP® customers as they digitally transform their technology stacks.…
2021 IDC MarketScape: Worldwide Conversational AI for Customer Service Use Cases
After a thorough evaluation of Genesys’ strategies and capabilities, IDC has positioned our company in the…
THE FIVE PHASES OF DIGITAL ENGAGEMENT
Ebook Customer support teams have faced unprecedented challenges in recent months. For many companies, the tough…
FIVE STEPS TO MASTER DIGITAL CUSTOMER ENGAGEMENT
Ebook THIS EBOOK SHOWS YOU HOW TO: Craft and share your vision for digital channels Establish…
A PRACTICAL GUIDE TO MASTERING BOTS
Put bots at the center of your customer experience strategy — and see how much time…
State of Social Media and CX: Key Insights From Q1 2021
In the Q1 2021 Social Media and CX Trends Report, Socialbakers provides an analytical look at…
Gartner Report: Adopt a Customer-Centric Approach to Drive Customer Experience
As customer expectations for seamless experiences accelerate, so must the tools and strategies that executive leaders…
360 Degrees of Healthcare for Pharma
In this guide, you’ll learn how an integrated customer relationship management (CRM) platform can power the…
Trends in Healthcare and Life Sciences
Based on research conducted by Salesforce, this e-book for the healthcare and life sciences marketing industry…