CXO AI ML Indicator Cross Persona EMEA Report

CXO AI ML Indicator Cross Persona EMEA Report We surveyed 2,355 senior business leaders – including…

CX Horizons – webinar

CX Horizons – Webinar One-third of consumers switched brands in the past year after a negative…

2024 Predictions – blog

Prepare For Tomorrow: Contact Centre Technology Decisions To Make Today Business and tech trends are dynamic.…

Why a Skills-Based People Strategy Needs AI, and Vice Versa

Why a Skills-Based People Strategy Needs AI, and Vice Versa Shift to a skills-based approach with…

2024 Contact Centre Buyers Guide

2024 Contact Centre Buyer’s Guide Artificial intelligence (AI) continues to transform every area of business, and…

Important versus vital records: the small percentage with a big impact

Important versus vital records: the small percentage with a big impact Although they number just a…

Five Trendsetters

Five Trendsetters In CX Innovation See how five trendsetting organisations — of diverse sizes andindustries —…

HTB2BMarkMetricsReport

The Future of B2B Marketing Metrics How data-driven tech can secure customer loyalty and amplify revenue.…

Why a Skills-Based People Strategy Needs AI, and Vice Versa

Why a Skills-Based People Strategy Needs AI, and Vice Versa Shift to a skills-based approach with…

Event-driven automation – A6

Event-driven automation Event-driven automation can help organizations achieve their innovation goals by automating routine and repetitive…