Seldom do businesses treat processes as key knowledge assets and even more rare is the sighting…
Category: IT
Digital transformation’s unsung but essential ingredient: Process Governance
Process governance can function as the “mission control” center for big, complex, and strategically vital digital…
Operations Management and AIOps: 8 Key Capabilities
Explore the technology that powers AIOps How exactly does AIOps deliver benefits like breaking down data…
Solving interoperability with MuleSoft Accelerator for Healthcare
See how we’ve further expanded the MuleSoft Accelerator for Healthcare’s (v2.4) capabilities beyond a fully productized…
API-led connectivity for government
Overcoming common IT misconceptions holding agencies back With constituent demands driving the need for urgent government…
Develop a winning API product strategy
A blueprint to packaging digital value Every business wants to succeed in the digital economy. As…
2021 Connectivity benchmark report
Insights from 800 IT leaders on the state of digital transformation MuleSoft, in collaboration with Deloitte…
First, break IT (New edition)
First, break IT (New edition) How to reinvent business with speed and agility The nature of…
State of Service Report, Third Edition.
Read our annual survey of leaders and agents. Tech is bringing rapid changes to customer service.…
IDC Tech Spotlight: Employee Experience
Build agility with a mature employee experience program. When, where, and how we work has changed—and…