Generative AI 101
Free agents from manual work using auto-summarization
Generative AI technology is moving fast; and Genesys has been using it for years. Now it extends our AI-enabled content generation with auto-summarization in Genesys Agent Assist.
Auto-summarization not only frees agents from unnecessary manual work, it also standardizes conversation reporting. You get more consistency in capturing post-interaction data that you can mine for valuable customer insights. And with Genesys strict standards for data, you have the confidence knowing your customers’ data is secure.
After reading, you’ll:
- See how generative AI fits with other AI capabilities
- Understand the benefits of Genesys Agent Assist
- Learn about the guardrails Genesys uses to protect data
Please Fill in the form to download